Westside Story Newspaper – Online The News of The Empire – Sharing the Quest for Excellence
CHARLOTTE, NC—- Today northAmerican Van Lines joined E. E. Ward Moving & Storage in celebrating their 2021 Agent of the Year win at their offices in Charlotte, N.C. The win comes one year after E. E. Ward celebrated its 140th anniversary as the oldest continuously black-owned and operated business in the United States – as recognized by the U.S. Department of Commerce – and is the first northAmerican black-owned agent to receive this prestigious award.
“Safety. Quality. Customer Service. Teamwork. These four components have been the foundation of the northAmerican Agent of the Year award since its inception,” says Kevin Murphy, Vice President and General Manager of North American Van Lines, Inc. “Winning agents, like E. E. Ward, demonstrate a true commitment to providing our customers with the best service and quality moving experience possible. We are honored to have an agent of their caliber as part of the northAmerican family and welcome them into the Agent of the Year winner’s circle, a distinction they richly deserve.”
“Winning the Agent of the Year award reinforces the attitude of everyone on the E. E. Ward team that safety, service and quality come first,” says Brian Brooks, President and Co-Owner, E. E.
Ward Moving. “By staying focused on these principles, our company has been able to secure some significant honors including the American Moving and Storage Association 2017 Moving and Storage Agent of the Year Service Excellence Award and the 2020 BBB International Torch Award for Ethics Finalist. Our entire team is honored to be recognized as the 2021 northAmerican Agent of the Year.”
The northAmerican Van Lines Agent of the Year award recognizes the agent that attains the best overall scores in categories including service quality, hauling growth, sales growth, safety performance, and demonstrates the “Power of Blue” in supporting fellow agents and customers.
