Ex-Miami Dolphins Pro Bowler Draws On Deep Football Experience In First Head-Coach Role 

Chris Chambers played for several winning coaches during the course of his collegiate pro-football career. Now he’s working to put what he learned to work in his first head-coaching job at the University of Fort Lauderdale in Florida.

His playing days were productive: Following a successful career as a wide receiver at the University of Wisconsin, where he ranks in the top 10 in several statistical categories, the Miami Dolphins selected Chambers in the second round of the 2001 NFL draft. His best season was in 2005 when he led the Dolphins in receptions and was named to the AFC Pro Bowl. He would also play for the San Diego Chargers and the Kansas City Chiefs before wrapping up a 10-year pro career.

Next, he opened a training facility, The Chamber, and coached high school before earning the nod this year from the University of Fort Lauderdale as its first head football coach since the school joined the NCCAA [National Christian College Athletic Association].

Chambers is excited to be able to help students academically, athletically and spiritually at the commuter college. He hopes to implement some teachings of legendary coaching figures throughout his career, and plans to surround himself with an experienced coaching staff.

Zenger caught up with Chambers, who talks about the difficulty of being a first-year coach following COVID, explains the type of athletes he’s looking for, and much more.

Percy Crawford interviewed Chris Chambers for Zenger.


Zenger: Congratulations on being named head football coach of the University of Fort Lauderdale. How is everything going?

Chambers: It’s going well, man. I absolutely love the opportunity. I thought it goes well with everything I have done up to this point with my pro career and post-career in sports performance the last 10 years. Just being around the high school kids, the college kids and the pro prospects.

I was already immersed in that scene. Just to be able to take that and become the head coach of a university is big, and I didn’t want to take it for granted. I’ve been coaching high school the last couple of years, so I had gotten that itch to really start coaching, and then this opportunity literally just fell in my lap over a weekend.

Zenger: Obviously, the biggest difference from high school to college is recruiting. What has that process been like?

Percy Crawford interviewed Chris Chambers for Zenger. (Heidi Malone/Zenger)

Chambers: That’s the most challenging part right now. I had to start my recruiting process in May, if you could imagine, to get ready for a 2021 season. There was a lot of interest from freshman from the previous coach, but if he’s not here, he’s not going to be trying to help them guys get here. He would be re-recruiting them to other places. That was an uphill battle in the beginning. I didn’t even count on the people that he recruited before me. I just focused on the people who saw me become the head coach and then inquired about being on our team.

I have really been digging through some past recruits that are interested and some leads I had, then transfer portal, then JUCO [Junior College], and now I’m getting with some influencers in the area; head coaches or prep school coaches sending me lists. Private coaches are sending me stuff, so I’m just gathering as much information as possible, putting it in my database and calling guys.

At first, Percy, I was getting a lead, and I was emailing that player. I was like, “You know what, these kids are not looking at emails like we look at them.” It took me a week to figure that out because I wasn’t getting any response until I started calling people. I was calling the leads, I was texting them, and then the communication picked up, and we got a bit more social as far as the marketing side.

People started seeing this as a real opportunity, so I used that to my advantage. I’m just using a combination of influencers, social media, past relationships with coaches, and now I’m hiring coaches to help me on the recruiting side as well.

Zenger: Times have changed and things are a lot different from when you were being recruited. What other adjustments have you made in your own recruiting process?

Chambers: Because we had COVID-19 last year, we all spent a lot of time on Zoom and finding different ways to communicate, different ways to evaluate people. At the same time, there are not too many of them I have seen in person. We hosted three showcases. The showcases were really to give them an orientation of the school, give them information of admissions and enrollments, talk about scholarship opportunities, and the next day was to see them in person. Get them to run around, put them through combine-type drills and evaluate them. That’s been picking up. The first time I think we had 19, the second time we had 31 and this past weekend we had almost 40. So, the word is definitely getting out, but at the same time, we’re a commuter school.

We’re going to have to rely heavily on local guys who don’t need housing. When the kids come from out of town, we still find housing opportunities for them, but that’s not something that the school takes care of. We only take care of tuition and fees when it comes to scholarships, but when it comes to housing, that’s more on the parents and kids. I’m trying to find a way to at least give them some options in the area so they feel safe, and make sure things work out.

Zenger: Tell me more about how COVID-19 impacted what you are trying to do.

Chambers: Yeah. I dealt with the whole COVID thing as far as what we needed to do last year with limited practices, limited time and stuff like that. So, it does feel like a COVID year for me, even though it’s not anymore for a lot of other programs. They had a chance to do winter, they had a chance to do spring ball, they had a chance to do summer workouts. So everybody is completely ready for the 2021 season, as opposed to last year. I’m dealing with COVID because I didn’t get a spring, I didn’t get a winter, all I got was a little bit of the summer. Not a lot of practice, not a lot of conditioning, not a lot of things you would need to build up for a football season. That’s going to be the challenging part.

The good thing is, I have been working on hiring the right coaches and people. Even though this is an urgent situation, I’ve been very slow and patient with it. I didn’t want to hire just anybody. I needed to hire experienced people who understood the situation as far as growth potential, and people who know how to develop athletes very fast. I’m closing in on some guys right now. I have a few coaches hired already.

That’s another challenge in itself, because if you don’t have relationships with certain people, you just don’t want to be hiring anybody just to be hiring them just because they have a resume. You want to have some sort of relationship and continuity, because if you don’t, it can go the other way real fast. I’ve seen that happen before on the professional level. When the upstairs and the coaching staff weren’t in sync, it trickled down to the players and it just gets ugly from there. That’s where I’m at with that.

Zenger: What made the University of Fort Lauderdale the place for you?

Chambers: I would say the name was the biggest thing. I felt like from being in the business world the last 10 years, I saw it as a great startup business opportunity. It’s something that I can grow. I can put my imprint on and potentially leave a legacy, being one of the first head coaches of the school, and hopefully taking it to NCAA Division I one day. That’s obviously not going to happen overnight, but the fact that I was an influencer in the area already, a celebrity, professional football player, all of those things will help bring out the exposure for the school, which I love doing.

I’ve always been in media, I’m good at handling that, I’ve owned my own training facility for several years, so as far as working with people, hiring people, firing people (laughing), all of those responsibilities that comes with owning a business, I have that in my back pocket already. I’m confident when it comes to some of the things I need to do as a coach, but at the same time, we are a faith-based school, and I absolutely love that. The fact that I can tell a parent that we are going to develop you academically, athletically and spiritually is big, and it resonates a lot with people.

Zenger: Is this a high-pressure job for you?

Chambers: Yes! (laughing). The school wants admissions. We know in every program, every high school and the majority of college programs, the football team is the leader of the program, unless you’re a basketball school. What that means is, we’re the ones that’s going to go out there and hopefully have money games, the money games are going to seep into the athletic department, the athletic department is going to be able to use some of them funds to support other sports and activities.

I see that as a big responsibility, and I enjoy the fact that we get to be the leaders when I come to that. That’s what we have to do, we have to build this up through the football department. We build from the nine sports that we have right now, to 14 sports, to 20 sports, and that’s when you talk about entering other conferences, or having opportunities to do special things in the future.

Zenger: What do you look for in an athlete?

Chambers: Heart is big, but I love smart football players, and I love tough football players. Those are things that you can’t really measure from talent. Obviously, if they have the talent, that’s even better, but tough football players is what I’m looking for. Guys who want to handle responsibilities. I’m going to make sure they know how to communicate. I want to make sure they are very transparent, because I’m going to do the things that I would want a coach to do. I want a coach to be straight up with me, good, bad or ugly. Just tell me what it is. That’s the coach that I want to have.

When I was at the University of Wisconsin, I would run through a wall for [then-head coach] Barry Alvarez. I have to figure out, how do I get these kids to run through a wall for me? That’s going to be the challenge. I will be able to draw from a place like Wisconsin, and the many coaches I had with the Miami Dolphins. I even had coach [Nick] Saban for a year or two. I’m taking all of these different teachings and seeing if I can develop something for myself. At the same time, I will rely on my coaching staff who may have even more experience than me on this level that can be able to help out in that area.

Zenger: I wish you the best of luck and I know you will enjoy success at the University of Fort Lauderdale. Anything before I let you go?

Chambers: I appreciate it. I think it would be good if we circle back at some point mid-season or post-season and do another one and see how things are going and talk about future plans from there.

(Edited by Matthew B. Hall and Judith Isacoff)



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Undisputed Super-Welterweight Title Up For Grabs In Saturday Night Fight

Jermell Charlo and Brian Castano aim to knock each other out on Saturday in a clash that could produce the first four-belt unification champion in the history of the 154-pound division.

“It’s dangerous to walk into my shots,” said “Iron Man” Charlo. “Most opponents I’ve faced who’ve done that, I’ve put them out.”

As for “El Boxi” Castano, the Argentinian said: “I’m ready for war. If Charlo wants to brawl, then by all means I will welcome that.”

Charlo, of Houston, Texas, fights for family and legacy. Castano, of Buenos Aires, is in it for glory and country.

The 31-year-olds will battle for Charlo’s IBF, WBA and WBC crowns and the Castano’s WBO title in a Premier Boxing Champions headliner from San Antonio, Texas. It will air on Showtime at 9 p.m. EDT.

The winner will join former middleweight champions Bernard Hopkins and Jermain Taylor, ex-junior welterweight champ Terence Crawford, junior welterweight title-holder Josh Taylor and former cruiserweight champ Oleksandr Usyk as a four-belt division king.

“What’s on my mind is the legacy,” said Charlo. “This could be the fight … that puts me in the Hall of Fame.”

Charlo’s story

Charlo (34–1, 18 KOs) retained his WBC crown in September over IBF/WBA title-holder Jeison Rosario in a three-knockdown, eighth-round stoppage. The finishing blow was a final-round gut jab that left the hard-punching Dominican flat on his back.

On the same night, Charlo’s twin, Jermall, dominated Sergiy Derevyanchenko of the Ukraine by unanimous decision. Those wins come on the heels of the siblings establishing a milestone by sharing a card in May 2016 in Las Vegas two days after they turned 26.

That night, Jermell — the younger sibling by a minute — came from behind for a title-winning eighth-round stoppage of John Jackson. The history-making feat preceded Jermall’s unanimous decision over left-handed former champion Austin Trout in “The Hit Man’s” second of three IBF 154-pound title defenses. In winning the vacated world title, Jermell joined Jermall as a junior middleweight champion.

“I won a world title at the same weight division with my brother,” said Jermell, whose twin is a WBC 160-pound champ. “This fight is going to solidify the Charloses in people’s minds. I’ve wanted to be undisputed since I was a child.”

Jermell Charlo at the fight week press conference for his bout with Brian Castano. (Leo Wilson/Premier Boxing Champions)

“You’re going to see a top pound-for-pound fighter,” said Charlo, who is after his third straight stoppage. “I’ve knocked people out in just about every round.”

In 2017 as Charlo halted Charles Hatley and southpaw Erickson Lubin in consecutive bouts.

Following a two-knockdown majority decision over Trout in June 2018, Charlo was dethroned as WBC champion in a disputed unanimous decision loss to Tony Harrison that December.

Charlo bounced back with a third-round stoppage of Jorge Cota in June 2019, highlighted by separate right hands that twice left the loser flat on his back. Cota was a late replacement for Harrison, whose ankle injury scuttled their rematch before Charlo brutally dropped him twice in the 11th and final round of their return title bout in December 2019.

Charlo will have a healthy trainer this time in Derrick James, who developed a hernia the first week of the Rosario camp. James endured through December as Errol Spence defended his IBF and WBC welterweight titles by unanimous decision over Danny Garcia after being hospitalized in critical condition as a result of a car accident in October 2019.

James is also prepping Spence (27–0, 21 KOs) for eight-division title winner Manny Pacquiao (62–7–2, 39 KOs) on Aug. 21 in Las Vegas.

Brian Castano at the fight week press conference for his bout with Jermell Charlo. (Leo Wilson/Premier Boxing Champions)

Castano’s story

Castano (17–0–1, 12 KOs) began assisting his father, Carlos, a street sweeper and former pro boxer, in removing debris and litter from the roads of La Matanza or “The Slaughter,” a violent area in Buenos Aires.

“I was ashamed at first to be seen sweeping streets,” said Castano. “I used to cover my head with a jacket. In time, I became proud that I was helping my family.”

Castano grew up surrounded by boxers, which helped him resist the lure of the streets and follow in the footsteps of Argentine legends such as ex-champions Carlos Monzon, Sergio Martinez, Marcos Maidana and Lucas Matthysse.

“The glory of a win would be equal to a potential Argentina World Cup title,” he said, but noted: “Soccer is different because you have 10 other people to rely on. I’m on my own in the ring.”

Castano went 181–5–5 as an amateur, earning a South American Games gold medal along the way, defeating Spence, 2012 Olympic silver medalist Esquiva Falcao and, in the World Series of Boxing, Sergiy Derevyanchenko.

Castano survived being dropped in the second round of an interim title-winning two-knockdown, sixth-round KO of Emmanuel de Jesus in November 2016, won a split-decision for the WBA’s crown over Michel Soro in July 2017, and, after being elevated to the status of WBA regular champion, stopped left-handed Cedric Vitu by 12th-round TKO in March 2018.

“El Boxi” held the WBA crown until being stripped in June 2019 for declining to face mandatory challenger Michel Soro in France. But in 2019 Castano had a draw with left-handed former champion Erislandy Lara (March) and a one-sided fifth-round stoppage over veteran Wale Omotoso (November), who retired on his stool with a damaged left shoulder

February’s unanimous decision dethroned Brazil’s Patrick Teixeira (31–2, 22 KOs) as WBO title holder, ending a 15-month ring absence for Castano and earning his shot at Charlo.

“I have more variety in my arsenal than anybody Charlo’s fought,” said Castano, who nearly stopped Teixeira in the 12th with a right to the body and a left uppercut.

“If I have to go for more power instead of finesse, rest assured that I can knock Charlo down. I want to be the first in history to be undisputed champion at 154 pounds in the four-belt era and one of the best Argentinian and Latin American boxers who ever lived.”

(Edited by Matthew B. Hall and Judith Isacoff)



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Save The Date: Nevada Boxing Hall Of Fame Induction Postponed To 2022

COVID-19 continues to have an impact on big get-togethers. Just ask Nevada Boxing Hall of Fame President Michelle Corrales-Lewis, who recently made the tough decision to postpone this year’s Hall of Fame induction weekend and gala.

Due to COVID, the 2020 class will now be inducted with the 2021 class in 2022. Combining the classes is a first for the nonprofit and Corrales-Lewis says it’s not the only impact of the pandemic: The 2021 class is expected to be fewer in number.

Nevertheless, Corrales-Lewis promises to deliver a great event for these legendary boxing figures in 2022. In 2019, the last time the event was held, the inductees were: Bernard Hopkins, Juan Manuel Marquez, Ronald “Winky” Wright, Terry Norris and Vinny Pazienza.

Corrales-Lewis, ex-wife of the late, great lightweight champion Diego Corrales, explains the ins and outs of the operation, what led to the decision to postpone the event, and much more.

Percy Crawford interviewed Michelle Corrales-Lewis for Zenger.


Zenger: Unfortunately, due to COVID you were forced to cancel the pending induction of the class of 2020 and 2021 Nevada Boxing Hall of Fame. I’m sure that was a difficult decision for you.

Percy Crawford interviewed Michelle Corrales-Lewis for Zenger. (Heidi Malone/Zenger)

Corrales-Lewis: The epic weekend that we deliver around the gala takes more than just a couple of months to prepare. Yes, Vegas is starting to open, but it’s already summer. So, to truly prepare adequately for an event of the magnitude of ours, it takes a year of getting the right sponsorships, the right partners, the right venues, preparing the inductees to be flown in, working with their schedules, ordering their induction rings, the custom-made trophies and a lot more.

When we present that gala on that weekend, it’s important for us to deliver it at that same level that we’ve done in the past. Could we have tried to rush and done a scaled-down version of what we normally deliver? Absolutely. But would that be fair to our inductees or to the fans that are used to a certain standard? No. And you can’t deliver that in the matter of a couple of months of preparation.

Zenger: Clearly, a lot of hard work goes into planning these weekends.

Corrales-Lewis: Absolutely. We’re working long before we announce the class, long before we even tell the inductees who they are. Also, everyone knows our custom desserts are a huge deal. You have no idea just how much energy goes into picking that (laughing). It seems trivial to most, but it’s so important to us. Our team pays attention to every detail. Our lighting, our centerpieces are all custom-made. It’s just a handful of us that work personally to make those. We are making everything for a 100-plus tables. We have our own little mini-Hall of Fame chop shop going on in our garages. You’d be amazed.

We would’ve had to secure our venue months ago when there was so much uncertainty in the world. We just didn’t know where to go. Unfortunately, when you’re putting up these deposits and things for these hotels, they’re not as forgiving to just hand out refunds. It’s a lot of behind-the-scenes stuff that people just don’t understand about the event.

Zenger: I’m sure there is a lesson learned with this whole ordeal in terms of factoring in the unknown. COVID made us all vulnerable to that.

Corrales-Lewis: It showed that even though the world is opening back up, COVID is still here and could slap us in the face at any moment and bring us back to reality. Which is why I said, “OK, we can’t hold this. Let’s stop torturing ourselves. Let’s just go ahead and make the official announcement to postpone.” Summer is usually our time to shine and induct our legends, but when that happened, that solidified the fact that I needed to make the announcement and get over that last-minute idea of possibly doing our weekend in October. That actually brought it home for me.

Michelle Corrales-Lewis is president of the Nevada Boxing Hall of Fame. (Nevada Boxing Hall of Fame) Nevada Boxing Hall of Fame President Michelle Corrales-Lewis says fans can look forward to something spectacular in 2022, when the classes of 2020 and 2021 will be inducted together. (Nevada Boxing Hall of Fame)

Zenger: As a silver lining in all of this is, it sounds like you’re planning a spectacular event for the 2020-2021 classes.

Corrales-Lewis: Again, absolutely! I’m looking for the best venue, I’m looking for the best event, the best organic touches, from the dessert to the centerpieces. Something we haven’t seen before. We have an epic class of 2020, we are going to announce 2021, and 2022 will be around the corner. I want the fans to hang in there with us, and we will definitely deliver something spectacular in 2022.

Zenger: Is this the first time you have had to rearrange this event and combine classes?

Corrales-Lewis: Yes. I think we all would say that this has been a time of firsts. COVID did a number on us. Even our class of 2021 — I’ll give a teaser on that — it’s going to be a lot smaller. We’re going to address some of the icons who should be recognized and inducted that we have held out because of their fight careers. I think everything suffered because of COVID.

Zenger: Your inability to do fundraisers and events leading up to the big event played a big part. So, people have to understand, things seem normal now, but the lead-up was disturbed, and you couldn’t get that time back.

Corrales-Lewis: That’s correct. When you don’t have someone come along to sponsor the entire event, it falls on myself, our vice president and our founder to pay for it personally. That’s the reality of it. The fundraisers are critically important. And that’s what some people don’t understand, being a smaller nonprofit, if no one comes along with a huge donation or a big sponsorship, this is a family-oriented, blood, sweat and tears hall of fame.

Our organization is about the love of our core team. We put in the work and quite frankly our own finances to help get by. When you’re talking about an event of that magnitude, it’s a lot to bite off, especially coming off of COVID with our own personal household suffering as well. The reality check is, we need those fundraisers, we need those smaller events, we need those alliances. I’m glad you realize that because most people don’t. They see these events and figure we have millions and millions of dollars. We stretch a dollar and what we can’t afford to buy, we make.

Zenger: What are the qualifications for being inducted into the Nevada Boxing Hall of Fame?

Corrales-Lewis: For fighters, you need to be retired for at least two years and have fought in Nevada. For our non-fighters, we look for someone who has had huge ties to the Las Vegas community. Because we are the fight capital of the world, Percy, that really opens our panel to several people. We have that landscape to say, if you’ve made a name for yourself, and you are a legend in boxing, chances are you are on our radar. If you were a champion, you’re on our ballot. So many greats had their legacies built and cemented here in Las Vegas.

Zenger: You honor a lot of great people within the fight game, but you deserve to be honored, as well — you’ve done an amazing job of keeping this thing going. I know it will be huge when it returns. Is there anything else you’d like to add?

Corrales-Lewis: Thank you so much for supporting the hall of fame. We appreciate that. Look out for our teasers and announcements on Aug. 20, the night before the Errol Spence Jr.-Manny Pacquiao bout. I also want to encourage people to keep donating to the Nevada Boxing Hall of Fame through our website.

(Edited by Matthew B. Hall and Judith Isacoff)



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Drake, Other Celebrities Back Financial Firm’s Efforts To Offset Their Carbon Footprints

Grammy-winning rapper Drake is the latest among a group of celebrities — including actors Robert Downey Jr., Leonardo DiCaprio and Orlando Bloom — teaming up with California-based Aspiration to find ways to reduce the large carbon footprint that comes with being an international superstar.

The environmentally friendly financial services company will audit Drake’s schedule, events and travel to calculate his carbon footprint. Part of Aspiration’s approach includes a reforestation program that plants millions of trees around the country to offset carbon overload.

For Drake, who had 31 concert dates in 2019 spanning Los Angeles to Rio de Janeiro and London to Paris, his private jet — dubbed “Air Drake”— the impact of his carbon footprint takes some calculating.

“Drake’s carbon footprint is bigger than yours or mine,” said Andrei Cherny, CEO of Aspiration. “If Aspiration is able to help [him] cut out his negative impact on the planet, we can help everyone.”

He commends Drake for leading what he describes as “a cultural movement to inspire people to take easy, automated, personalized actions to fight the climate crisis.”

Data on the actual calculation of Drake’s carbon footprint was unavailable, but a proprietary algorithm makes it easy to establish carbon neutrality, according to Aspiration. The firm will also engage a third-party auditor to validate Drake’s activities as carbon-neutral.

“We have software that takes the input of an individual or corporation in all parts of their activities: transportation, production of products, and the carbon footprint of the consumers that are consuming those products,” said Aspiration co-founder Joe Sanberg. “Based on the data we get from our clients, including Drake, we’re able to calculate the carbon emissions of all those activities, and then we’re able to calculate how many trees through our reforestation program we need to plant and for what period of time.”

A reforestation program is one way a financial services firm helps offset clients' carbon footprint. (Brian Garrity/Unsplash)A reforestation program is one way the financial services firm helps offset clients’ carbon footprint. (Brian Garrity/Unsplash)

It takes a little over 1,000 trees planted to offset the average person’s emissions, with each absorbing about 31 pounds of carbon dioxide, according to the nonprofit conservation group Saving Nature.

“It’s exciting to partner with a company that’s found an easy way to offer everyone the ability to reduce their carbon footprint,” Drake said in a statement. “Aspiration’s innovative approach to combating climate change is really inspiring, and I hope together we can help to motivate and create awareness.”

Sustainability built in

Cherny, an economic policy expert and former speechwriter for President Bill Clinton, and Sanberg, a progressive entrepreneur and investor, co-founded Aspiration in 2013 and opened for business in 2015. Since the launch, the company has gained 4 million customers and $250 million in backing from investors, including Downey Jr., DiCaprio and Bloom.

Though the company provides everyday banking products, Sanberg describes Aspiration as a “sustainability services provider,” rather than a conventional bank.

“We provide financial products like banking accounts, investment products and a credit card,” he said. “All of these products are made special by the automated sustainability features they have attached to them. So you can turn those everyday financial products into more than where you deposit your paycheck or what to use to buy your groceries.”

In the past year, the company’s individual and business customers have funded the planting of more than 15 million trees in the United States, Sanberg said, adding that there are plans to plant more than 5 billion over the next 20 years.

Aspiration’s efforts include the “Plant Your Change” program, which allows customers to round up any transaction to the nearest dollar to plant a tree through the company’s reforestation program. The Aspiration Redwood Fund is a sustainable mutual fund that invests only in eco-friendly companies. The Planet Protection Program tallies up drivers’ carbon output and then buys carbon offsets to counter the climate impact.

The company also offers a mobile application — Aspiration Impact Measurement, or AIM — that uses more than 75,000 data points to gauge a company’s sustainability.

“It’s like a FitBit for your sustainability that shows how the places you use your Aspiration card treats their workers and the environment,” said Sanberg.

AIM’s “people” scores reflects company metrics like employee pay, access to health care and workforce diversity. “Planet” scores measure greenhouse gas emissions, energy efficiency and renewable energy use.

“The cold hard truth is that most people are depositing their money in the big financial institutions, which use that money to fund loans to oil, gas, coal, firearms and private prison companies,” Sanberg said. “When they find out that their money is being used to violate their values, they want to switch, and they know that at Aspiration, their money is never lent for those kinds of activities.

“When you deposit your money at Aspiration, we place it at one of the commercial banks in our commercial bank network that makes loans to individuals who are buying homes or starting small businesses.”

Future product offerings, Sanberg said, will include carbon-neutral insurance and “green” mortgages.

Sustainability trending upward in banking

Aspiration’s leaders believe that the market for sustainability services will grow dramatically over time.

“There’s not a year in the foreseeable future in which fewer people are going to want to take personal action to fight the climate crisis,” Cherny said. “Aspiration is unique because what we’re delivering is sustainability itself — helping people and companies easily and automatically integrate sustainable actions into daily life.”

“Corporations are going from not paying for sustainability services to paying for them in a short period of time,” said Sanberg. “I think about it like the adoption of websites 25 years ago. In a short period of time, every company went from not having a website to having a website.”

Zilvinas Bareisis, head of retail banking at Celent, a Boston-based advisory firm, states in a research paper that the banking industry is taking significant steps to reverse the effects of climate change.

“As the Paris Agreement aiming to limit global warming came into force in 2016, banks were becoming increasingly aware of the risks climate change was posing to their business,” Bareisis said. “While risk management still matters, the banks’ focus now is shifting to proactive efforts and what they can do to positively influence change.”

Bareisis’ paper also highlights a set of industry-developed guidelines for the future.

The Principles for Responsible Banking (PRB), announced during the UN General Assembly in September 2019, “provide framework for a sustainable banking system and help the industry to demonstrate how it makes a positive contribution to society.”

The Principles for Responsible Banking, announced in 2019 by the U.N. General Assembly, are designed to provide the framework for a sustainable banking system. (Source: U.N. Environment Program Finance Initiative)

The PRB’s 235 signatory banks — with total assets of more than $60 trillion and coming from 69 countries — typically engage in lending to green initiatives, financing energy-efficient properties and issuing so-called green bonds tied to sustainability goals, much like Aspiration.

As a financial firm, not a chartered bank, Aspiration is not a PRB signatory institution. But its leaders view the company as singularly positioned to take on the climate change challenge through its traditional bank products.

“One of our opportunities is that we’re creating a brand-new category; there really isn’t a set of competitors out there,” said Sanberg. “We’re a unique one of one provider of sustainability services that are branded and technology-driven. There’s only one Aspiration brand, and that puts us in an interesting and privileged position, but also one where we have a lot of responsibility on our shoulders.”

(Edited by Judith Isacoff and Matthew B. Hall)



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Is Major League Baseball’s All-Star Globalization Good For The Game?

Major League Baseball’s All-Star Game has traditionally been where the top players of America’s national pastime became superstars.

When baseball was at its peak, the midsummer classic was must-see TV as fans congregated around televisions on the second Tuesday in July to watch the legends of the game create a fan base that would embrace the game for generations.

From “Hammerin” Hank Aaron to Ken Griffey Jr. the exploits of American-born baseball players were glorified in movies such as “The Natural” and “Field of Dreams.” However, in this new era of sports fandom, baseball in America is facing a crisis.

Seasonal attendance has been declining in recent years (the pandemic-shortened season of 2020 and slow crawl back to full stadium capacity not withstanding), and TV ratings are down. Popularity is waning and this year’s showcase — which takes place tonight (July 13) in Denver — falls in the middle of the NBA Finals.

In addition, observers say the traditional passing down of the game from generation to generation is not happening. The millennial fan base follows the game via electronic communication and social media, which takes away from the romance of the live experience.

Baseball has been aggressive at cultivating its presence around the world, with more international players becoming the faces of the game.

This year’s star-of-stars is Shohei Ohtani, whose play has been electrifying over the first half of the season. The Japanese-born superstar is the first legitimate “two-way” player since Babe Ruth. The Los Angeles Angels pitcher also doubles as their designated hitter; he was the top seed in what now has become the signature event during the all star festivities — the Home Run Derby. (That competition took place last night (July 12); Ohtani was ousted in the first round by the Nationals’ Juan Soto, and New York Mets’ Pete Alsonso wound up winning his second straight title.)

Ohtani has played better than advertised when he came to the United States and has already had unprecedented success. Heading into the break the Japanese phenom has hit 33 home runs, which is the most by any Asian-born player in the history of Major League Baseball and earned him the top seed in the derby.

As a pitcher, Ohtani ended the first half of the season with a record of 4-1 which now places him at the top of the list for the American League Most Valuable Player Award.

“This guy is a freak of nature,” said Julian McWilliams, the Boston Red Sox beat reporter for the Boston Globe.  “His hands are [very large] and he’s probably the fastest guy on the team next to [fellow All-Star teammate] Mike Trout. To be able to do what he does is something that I think is out of this world.”

Vladimir Guerrero Jr., whose father was an icon for the Montreal Expos during the 1990s, received the most votes, as much of Canada went to the virtual polls on his behalf. His teammate, Marcus Semien, also made the American League, but without as much fanfare.

San Diego Padres shortstop Fernando Taitis Jr., whose father played for the St. Louis Cardinals was the preeminent superstar coming into the season. From power drinks to video games, Taitis is the face of baseball’s new generation. He is on the cover of the video game “MLB The Show,” which is the signature franchise in the esports world. The “other” video game, “RBI,” features Chicago White Sox All-Star Tim Anderson on the cover.

This year’s All-Star game was initially scheduled to be hosted in Atlanta as Major League Baseball was trying to show off the new model for stadiums in cities in need of modern ballparks. However, the game was moved earlier this year, after Georgia Gov. Brian Kemp signed a controversial law containing a series of measures that critics say amount to voter suppression that would mainly impact blacks and other minorities.

As baseball continues to globalize, it risks losing touch with its fan base in urban America.

Young African American fans have little interest in a sport where there were only 70 such players on the rosters to open the season, In addition, the game is perceived to be too slow for some viewers.

According to the Society of Baseball Research, the number of African American players in the MLB has fallen nearly every year since 1981, and by 2016 it had dropped to 6.7 percent, which was the lowest percentage since 1957.

“[African Americans] haven’t turned our back on baseball, but we’re giving it the side eye,” said former major league pitcher Marvin Freeman. “It’s an expensive commitment to train and play on the better teams which showcase your talent.”

There are fewer role models for young black players to emulate and baseball traditionally has done a poor job of marketing its star players the way the NFL and NBA do.

For example, despite being a two-time world champion and perennial All-Star, Los Angeles Dodgers outfielder Mookie Betts is an endorsement afterthought.   Los Angeles Lakers all-star LeBron James is a global icon who is set to become a billionaire by the end of 2021, following the release of his movie “Space Jam” later this week, according to Black Enterprise Magazine

MLB’s outsourcing of its on-field talent may have led to a proliferation of generational talent, but it hasn’t passed through the turnstiles yet. There may be a more exciting brand of baseball being played throughout the Major Leagues, but it hasn’t connected with American fans just yet.

(Edited by Matthew B. Hall and Fern Siegel)



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Headed to a Runoff: Mia Bonta Could Be First Member of Black Caucus From Bay Area in Almost a Decade

Antonio Ray Harvey | California Black Media

Mia Bonta and Janani Ramachandran
Mia Bonta and Janani Ramachandran

From a pool of nine candidates, Mia Bonta, and Janani Ramachandran emerged as the two frontrunners in a special election held June 29 for the seat representing California’s 18th Assembly District.

A run-off election has been set for Aug. 31.

Bonta, an Alameda Unified School District School Board member, and social justice attorney Ramachandran will vie against each other to fill the seat Bonta’s husband Rob Bonta vacated when Gov. Gavin Newsom appointed him the state’s 34th Attorney General in March.

In last week’s poll, neither candidate reached the 50%-plus majority threshold to stave-off a runoff. As of July 31, Bonta had 22,551 votes (38.2%) while Ramachandran, in a distant second-place position had 14, 030 votes (23.7%).

“I’m honored and humbled by the outpouring of support from the diverse coalition we built over the course of this primary campaign,” Bonta said after preliminary results showed that she was leading Ramachandran by 40%.

“While we did not reach the 50% threshold tonight, momentum is on our side and I know we are ready to continue reaching out to earn every single vote to win in August,” she added.

Ramachandran expressed her gratitude to supporters.

“Thank you for believing that our grassroots movement for justice is winnable, because fearless progressive change is what our District wants and deserves,” said Ramachandran. “You helped us stun the political

experts who didn’t see our grassroots surge coming. Naysayers who didn’t believe in the strength of people-powered movements.”

California Secretary of State Dr. Shirley Weber’s office will certify special election results for Assembly District 18 on July 8.

Malia Vella is currently in third place with 10,049 votes (17.0%), the last candidate in the double-digit range.

AD 18 includes most of Oakland, San Leandro and Alameda. About 65% of voters there are Democrat, according to the Public Policy Institute of California. It is one of the largest bases of liberal voters in the state. Bonta and Ramachandran are both Democrats.

Depending on the results Aug. 31, Bonta, who is Afro-Latina, could join the California Legislative Black Caucus (CLBC) as the group’s 11th member.

Bonta would also be the CLBC’s first member from the Bay Area since Sandré Swanson served in the Assembly. Swanson, who represented the 16th Assembly District from 2006 to 2012, was also former Deputy Mayor of Oakland and served as chief of staff to U.S. Congresswoman Barbara Lee (D-CA-13).

The 16th Assembly District cuts across parts of Alameda and Contra Costa counties and covers Orinda and parts of Walnut Creek and the Tri-Valley.

Bonta was elected to the Alameda Unified School District School Board in 2018 and currently serves as board president. She has been endorsed by Lee; California’s junior U.S. Sen. Alex Padilla; California Treasurer Fiona Ma; Secretary of State Shirley Weber; the California Teachers Association; Service Employees International Union (SEIU) California; and Equality California.

Bonta her campaign’s message rests on three key pillars: housing, education, and addressing homelessness.

Between 2015 and 2019, the number of homeless people living in Oakland increased by 86%, according to According to U.S. Department of Housing and Urban Development (HUD)’s Point-in-Time (PIT) count of sheltered and unsheltered homeless persons. That report also reveals that 70% of the East Bay city’s homeless population are African American although Blacks account for 24 % of the general population.

“I will work to secure funding for local homelessness programs in the East Bay and push for the wraparound services it takes to lift our unhoused neighbors out of poverty,” Bonta stated.

Ramachandran’s political platform includes providing affordable housing, addressing “extreme climate events,” and raising California’s wages to $22 per hour, she said.

According to Minimum-wage.org, a website that tracks minimum hourly rates around the country, California’s state minimum wage is $13.00 per hour, which is greater than the federal minimum Wage of $7.25.

The California minimum wage was last changed in 2008, when it was raised $5.00 from $8.00 to $13.00.

The current minimum per hour for employers in California with 26 or more employees, is wage $14.00, Minimum-wage.org reported.

“I will fight to raise the minimum wage in California to $22 per hour by 2022 – with a dedicated plan to support small businesses. Living wages will lift millions of California families out of poverty while strengthening our economy,” Ramachandran stated.

In New Jersey, Dozens Volunteer To Restore Black Civil War Veterans’ Forgotten Burial Ground

FREEHOLD, N.J. — They pulled weeds on a June Saturday. They cleared fallen trees and scooped up debris. They revealed a nondescript burial ground where Civil War veterans have rested for 156 years. The honored dead, who fought to end the enslavement of black Americans, were black themselves.

The June 26 cleanup at the Squirrel Town Historical Cemetery in the town of Freehold drew a multiracial crowd of more than 50 people, intent on making the rundown burial ground a landmark instead of an afterthought lost to time. Nearly three dozen men lay underground, forgotten.

Bethel AME Church in Freehold owns the property, which dates back to a Union victory in May 1865.

“It’s history for not only the church, but also for the town, for people of color, and the United States,” said Rev. Ronald Sparks, the church’s pastor. “It’s important for the descendants that their families be recognized, and that’s what we want to do. It’s time to tell our story and get that story out there.”

Volunteers participated in a cemetery cleanup in Freehold, N.J. on June 26, 2021. (Bethel AME Church/Zenger)

The graveyard rests on a hill where the unpaved Illene Way and Old Monmouth Road meet, just off Route 522. The area known as Squirrel Town was once the home of segregated blacks who worked the land on nearby farms.

While it’s designated an historic site, it does not register on GPS and is not visible from any main road. The church had lacked the funds and manpower to properly maintain it, Rev. Sparks told Zenger, but the church’s trustees launched a social media campaign to fix that, soliciting support and setting a date to clean up the two-acre property.

Volunteers showed up after a local news broadcast featured the effort. Some brought landscaping equipment to clear away the brush.

“It was time to take care of it because honored veterans shouldn’t be laid to rest in such a place,” said Robert “Babe” Warrington, a church trustee.

“We used to solicit help from the Boy Scouts, and even some inmates from jail have cleaned things up in the past. But it’s in a remote spot and it’s hard to get equipment up there. It got to the point where we needed to do something. The response was tremendous.”

Robert “Babe” Warrington, right, and Willie Ponder, left, pause for a photograph during the June 26, 2021 cleanup of Squirrel Town Cemetery in Freehold, N.J. (Sheryl Warrington/Zenger)

After Abraham Lincoln signed the Emancipation Proclamation in 1863, approximately 190,000 black men served as soldiers for the Union Army. Another 19,000 joined the Navy. All were part of the United States Colored Troops, which grew to 175 regiments within the U.S. Army. Those units, church members say, validated abolitionist Fredrick Douglass’s proclamation that “he who would be free must himself strike the blow.”

An estimated 1,185 black soldiers and sailors came from New Jersey, according to William Gladstone’s book “United States Colored Troops, 1863-1867.”

Historical records show those regiments won victories on the battlefield. About 40,000 black soldiers died from either battle or disease before the Civil War ended in 1865 — a death rate about 35 percent higher than white Union troops.

Crosses and flags point out graves for black Civil War veterans at the Squirrel Town Cemetery in Freehold, N.J. on June 26, 2021. (George Willis/Zenger)

Knowledge of their sacrifices remains sparse, even in Freehold.

“It’s important to know that even though there were segregated troops, these black fallen soldiers paid the ultimate price for the freedom that we have now,” said Warrington. “Unfortunately, things like this don’t get taught in the school system.”

“I don’t think a lot of the school systems around here know about Squirrel Town or other black cemeteries that exist,” he said. “I grew up in Freehold and didn’t know anything about Squirrel Town until I joined the church in 1989, and I’m 68 years old.”

The Bethel AME Church is also working on an updated list of those buried in Squirrel Town.

Among the names is Cpl. David Limehouse of Company A in the 127th United States Colored Troops. He suffered a gunshot wound to his left hand while seeing heavy action at the “Siege of Petersburg” in Petersburg, Virginia, where a nine-month battle ended with a victory. He died in 1896.

A black-and-white reproduction of the flag of the 22nd regiment of the U.S. Colored Troops, in which Cpl. David Limehouse served. (U.S. Library of Congress)

Lewis Conover, who fought in Company rests near him. Conover served from August 1864 to September 1865 and saw action in the First Battle at Deep Bottom Virginia, also part of the Siege of Petersburg. Conover was discharged at Brazos, Texas before moving to Freehold, where he died in 1910 at the age of 65.

Alongside the Civil War heroes are buried black veterans who served their country in other armed conflicts. Pvt. James William died while serving in a segregated unit during World War I. American forces were segregated until after World War II.

Freehold’s black pioneers are buried here, too, including Alex and Julia Hawkins, whose children served in World War II.

The flag of the 127th Regiment of the U.S. Colored Troops, in which Lewis Conover served, reads: “We Will Prove Ourselves Men.” (U.S. Library of Congress)

“A lot of our history is forgotten. It’s swept under the rug,” said Tracey Reason, their great-great-granddaughter. “History likes not to give homage to black people. But these lives and legacies are too important to be forgotten.”

Reason’s niece Kelly Guerra, another Bethel AME Church member, said she is scouring the Internet and archives to gather names of others buried in the cemetery.

Guerra told Zenger she plans to send the list of names to the Veterans Administration, which provides free headstones in recognition of each veteran’s service. “I’m glad people are finding out about the history of Squirrel Town and about Bethel and their own people,” she said. “We’re also connecting family members with history they never knew.”

“The War in Virginia”: The 22nd Colored Regiment, known as Duncan’s brigade, fights against Confederate soldiers at the Siege of Petersburg in a newspaper woodcut by illustrator Edwin Forbes. (U.S. Library of Congress)

Capt. Robert C. Meyer of the Sons of Union Veterans of the Civil War, which helps clean up and restore grave markers, attended the June cleanup and put “Grand Army of the Republic” plaques on or alongside broken and unreadable headstones.

“Honoring any veteran by clearing an unmarked, overgrown grave is very important,” Meyer said. “It adds to the community when you clean up these kinds of areas and bring them back to light. We still need to get some headstones out there, some new signage and other things that need to be addressed. The veterans buried there deserve that.”

Some of the headstones at Squirrel Town Cemetery in Freehold, N.J. are difficult to read after a century and a half of neglect. (George Willis/Zenger)

About a half-acre of the property still needs clearing.

Long-term plans call for a fence, new signs, crosses and a flag pole to make the cemetery easier to locate. Neighbors whose property borders the cemetery support all of it.

“Since our cleanup we’ve gotten a lot of calls and a lot of interest in the cemetery,” Rev. Sparks said. “It’s obviously important to people, especially when you’re talking about civil war soldiers and the history of families in this area. This is a predominantly white county. But people both black and white want to know the story.”

The church plans a celebration of the restoration on Veterans Day in November.

“We want to hold ceremonies there on Veterans Day, Memorial Day and Juneteenth,” Rev. Sparks said. “These will be annual events that will help us tell the story so young people can understand the history they may or may not learn in school.”

“We want to be a historical site where when people visit Freehold — this is a stopping place — as well as the original church. It’s not just our church history and New Jersey history. it’s U.S. history.”

(Edited by Alex Willemyns and Hugh Dougherty)



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Controversial Sirius Building Sale Funds 330 Social Houses In Australian State

SYDNEY — As Sydney’s iconic Sirius building is transformed from social housing into multi-million dollar apartments, the New South Wales government has revealed where money from the sale of the harborside icon is going.

The building, at the edge of Sydney Harbor, was sold to private developers in 2019 for AU$150 million ($111.3 million) in the face of a public campaign against removing existing residents.

State Housing Minister Melinda Pavey said on July 3 that 19 regional and suburban areas around New South Wales would benefit from new social housing development approvals.

“The proceeds of the sale of the Sirius Building have funded the construction of over 330 new social housing dwellings throughout NSW,” she said.

Map of New South Wales Australia

“A total of (AU)$150 million is being injected directly into modern social housing for around 630 people, who are some of the most vulnerable in our community.”

Sirius was built in the 1970s to provide 79 apartments for low-income public housing tenants displaced from Sydney’s historic Rocks area.

While the brutalist style of raw concrete and little extraneous detail isn’t always popular outside architecture circles, the building is a familiar landmark to anyone crossing the Sydney Harbor bridge.

For residents inside its distinctive form of stepped boxes, there are spectacular views of Sydney Harbor and the opera house as well as proximity to the city.

But as Sydney’s property values skyrocketed, the government argued the now extremely valuable harborside site could be sold to fund more social housing elsewhere.

Housing Minister Melinda Pavey said “The proceeds of the sale of the Sirius Building have funded the construction of over 330 new social housing dwellings throughout New South Wales.” (Joel Carrett/AAP Image)

Pavey said more than 38 new social homes have already been built with the Sirius funds with another 300 on the way, addressing the social housing gap in regional New South Wales towns such as Dubbo, Wagga Wagga and Gosford.

The largest projects are in Warwick Farm and St Marys (52 and 44) western suburbs of Sydney, Gosford (41) north of Sydney and Tweed Heads (40) south of Gold Coast.

Meanwhile, the Sirius developers are now advertising for buyers for the top end apartments, with prices of up to AU$12 million dollars ($8.9 million). One of the ads in a Sydney-based financial publication was widely criticized by sympathizers of the former social housing residents kicked out of the building, and defenders of the building.

Minister for Planning and Public Spaces Rob Stokes said the approval of the refurbishment and restoration of the Sirius Building would create hundreds of jobs and better public spaces in The Rocks.

“It will also establish a new public forecourt to provide enhanced community access between Cumberland Street and Gloucester Walk, add new street lighting to improve safety and plant more than 75 new trees which will add to the beauty of The Rocks (at Sydney Harbor),” Stokes said.

(Edited by Vaibhav Pawar and Krishna Kakani. Map by Urvashi Makwana)



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Generational Business Pivot Turns Former UNC Basketball Star Into An Executive

WASHINGTON — Ray McFarland and his wife, Leslie, have mastered the art of pivoting. They have “remixed” the business model of their 21st Century Expo Group three times since 2001. When 9/11, the 2008 stock market crash and the 2020 COVID-19 pandemic struck, the McFarlands altered their company to change with the times.

That’s just one of many lessons they’ve passed on to their daughter, Iman. Though she is a talented basketball player who could have played in the WNBA, she wanted to be a doctor. But her father saw a corporate superstar within. She is now chief operating officer and general manager of The Campus DMV, an athletic training and media production conglomerate that she co-owns with her parents.

Based in the Washington, D.C., suburb of Capitol Heights, Maryland, the minority-owned business has positioned itself as a multifaceted academic, athletic and wellness facility. The new enterprise is building a full TV studio and production facility to accompany a sports complex that features a state-of-the-art sound stage.

If Tyler Perry Studios merged with an IMG Sports training facility, that would describe the direction this family-owned conglomerate has pivoted to this time.

As a national champion basketball player at the University of North Carolina, Iman was projected to be one of the top players selected in the WNBA draft. However, the former All-American chose graduate school to prepare for her role in running the family business on campus.

“It was never about playing pro basketball for me,” Iman said. “I wanted to play college basketball at the highest level, hopefully for free.”

Her parents coached and guided her through their version of business school. Growing up in the family business, she saw firsthand what it was like to struggle. Their recovery from the tragedy of Sept. 11, 2001, and the financial hardships of 2008 led to a corporate resilience that served as a blueprint for survival during the pandemic.

“Once she decided that she wanted to join the company, we encouraged her to work for other companies in the industry to learn things,” Leslie said.  “She brought back ideas to us that helped make us a better company.”

Like many entrepreneurs who became innovative during the height of the pandemic, Iman’s parents pivoted to remain solvent so that she could inherit the family business.  21st Century Expo Group’s specialty was in event productions. The company had been successful in trade shows and displays and set-ups at conventions, expos and other events around the country. However, as the company pivoted once again, it diversified — and Iman’s ascent became apparent.

“Once the pandemic hit and there were no more trade shows, our company faced a hard pause,” Iman said. “My father, who is very much a visionary, figured out how to empty out our 40,000-square-foot warehouse that held 30 years’ worth of trade show equipment and turn it into a facility like no other.”

As a general services contractor in the trade show industry, 21st Century Expo had been producing more than 120 events annually with many high-profile clients, including Google, Intel, McDonald’s, Major League Baseball and Time Warner.

When lockdowns began, the events industry suffered. Without trade shows, concert, and corporate events, there was no revenue stream. Employees were furloughed.

But while the lights were out, the family made a bold bet to remake their company.

“When all of your clients cancel all of your trade shows for the rest of the year in the first quarter, we knew there was an immediate shift in gears that needed to take place,” Ray said.  “Our intent was to first survive the pandemic and figure out what resources we had available to us that could be converted in the lowest amount of time and for the least amount of money.”

The first major project was transitioning the first of the company’s three leased warehouses into the athletic training and competition facility. Three basketball courts, bleachers and a youth boxing ring became a training ground for youth basketball teams. Future Olympic hopefuls replaced the equipment the company had been using at live events.

The facility now serves as home for several nationally ranked AAU basketball programs, including one sponsored by Kevin Durant of the NBA’s Brooklyn Nets, and will host a women’s semi-professional basketball league this fall.

Another warehouse in the complex has been converted into a state-of-the-art soundstage and practice studio for bands. Many of the area’s local “go-go” bands use the private setting to stay sharp during late weeknight practice sessions. With establishments beginning to loosen COVID-19 restrictions, these bands have resumed with mini concerts playing the “official music” of D.C. throughout the area.

“There were bands that had been practicing in their basements virtually, and we know that isn’t the best way to build a sound,” Iman said.  “We partnered with another black-owned business who had the engineering technology in place, so we flipped the space in a matter of a few days.”

Iman has followed in her father’s footsteps when it comes to business acumen. After earning an MBA from Howard University, she developed a proprietary online software for staff and clients that allows them to process orders more efficiently and reduce administrative costs. That helped spawn the development and expansion of the family’s empire, with Iman becoming chief operating officer of her own company at age 29.

Iman is also inspired and influenced by her mother. Leslie is a Howard University basketball hall-of-famer who also played volleyball from 1974-1977. As a child, Iman remembers watching her mother compete in the National Senior Games Association. A more lasting impression was watching her mother operate as a successful minority businesswoman in a male-dominated industry.

“My mom is an absolute baddy,” Iman said. “She has been fighting for us to keep the doors open every single day. I’m in awe of her. She empowers me.”

(Edited by Matthew B. Hall and Judith Isacoff)



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Frost & Sullivan Awards Indian Conversational AI Company Uniphore 

CHENNAI, India — India’s Uniphore, an AI startup that deals with enterprises’ customer service calls, won the Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation for 2021.

Frost & Sullivan, a research and consulting firm, said the award was for Uniphore’s innovative approach towards customer needs in the development and support it provides in its conversational service automation platform using Artificial Intelligence.

The award is the result of an independent, non-sponsored evaluation by Frost & Sullivan’s analyst team.

Uniphore is a conversational service automation platform, which allows customer service agents of enterprises to automate tasks, and provides features like virtual assistants and voice biometrics.

“Because of the pandemic, enterprise automation has really accelerated the transformation of enterprise conversations, with a specific focus on customer experience,” said Umesh Sachdev, chief executive officer and co-founder of Uniphore.

“To solve some major challenges and eliminate customer frustration across the board, we know that AI-driven conversational automation is the key.”

“Frost & Sullivan is a leading analyst firm that has expertise and experience in this space to truly understand what businesses need to succeed,” Sachdev said.

“It is an honor to be recognized by them for our innovative solutions and hypergrowth, and we look forward to continuing to change customer service for the better.”

“By leveraging facial emotion recognition and sentiment analysis, Uniphore will be able to enhance video engagements that have become so prevalent in the COVID and WFH-era,” according to the statement released by the company.

Uniphore acquired Emotion Research Labs in Jan this year to include emotion AI for its products. Emotion Research Lab is a software developer that uses AI and machine learning to identify emotion and engagement levels in real-time.

The company had said the acquisition would expand Uniphore’s global footprint and European-based presence. Uniphore plans to expand into additional European countries in Fiscal Year 2022.

In March, Uniphore raised $40 million as part of its Series D funding round, which U.S.-based investment firm Sorenson Capital Partners led.

“Uniphore has been at the forefront of conversational automation for years and continues to impress,” Nancy Jamison, Industry Director, Information & Communications Technologies at Frost & Sullivan, said.

“Following a challenging year across the board for businesses, customer service, and employee experience, Uniphore has set a stake in the ground with its vision for conversational process automation by honing in on the ways that humans communicate and building solutions to improve that communication.”

(With inputs from ANI)

(Edited by Abinaya Vijayaraghavan and Praveen Pramod Tewari)



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